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Refund policy

Returns & Refunds Policy (Clevamama.ie)

Last Updated: September 18th 2025

1. Right to Cancel / Return (for EU consumers)

If you are a consumer in the EU, you have the legal right under EU law to cancel your contract within 14 days without giving any reason.

  • The cancellation period will expire 14 days after the day you (or someone you nominate) receive(s) the goods.

  • To exercise this right, you must inform us (ClevaMama) of your decision to cancel by a clear statement (for example, email to support@cleverclogs.ie).

2. How to Return

  • Email us at support@cleverclogs.ie to request a Returns Form.

  • Returned products must be unused, in their original packaging, and with all tags attached.

  • Items used, washed, soiled, or not in original condition cannot be accepted.

  • Proof of postage or tracking may be required.

3. Deadline for Returns

  • For the 14-day cooling-off period, returned goods must be sent back within 14 days after notifying us of cancellation.

  • If you fail to return the goods by that time, your right to a refund may lapse (unless otherwise agreed).

4. Refunds

  • Once we receive and inspect the returned item, we will notify you and refund the purchase price (including standard delivery costs if the whole order is cancelled before dispatch).

  • Refunds are processed within 14 days of us receiving the returned goods.

5. Non-Returnable Items

Please note, for hygiene and safety reasons, the following items cannot be returned for exchange or refund:

  • Items that have been used, washed, or removed from original packaging, if hygiene sealing has been broken.

  • Outlet / discounted / clearance items (unless faulty or damaged).

  • Any personalised or custom-made items.

6. Damaged, Faulty or Incorrect Items

  • If you receive a product that is defective, damaged, or not what you ordered, please contact us at support@cleverclogs.ie as soon as possible.

  • We will either arrange a replacement or full refund.

7. Returns & Collection Costs

  • Unless the return is due to our error (defective, damaged, or incorrect item), the cost of returning items is borne by you.

  • Use a trackable shipping method; we cannot be held responsible for items lost in transit.

8. Refund Method

Refunds will be made using the same payment method originally used for the purchase, unless otherwise agreed.

9. Contact

If you have any questions about returning a product, please contact us:
Email: support@cleverclogs.ie