Frequently Asked Questions
Ordering
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to change or cancel it. Please contact our customer support team (support@cleverclogs.ie | +353 1 828 4823 as quickly as possible for assistance.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow its progress.
Do you ship internationally?
At the moment, we only ship within Ireland and Northern Ireland. If you would like to enquire about shipping outside of Ireland, please pop us an email with your address and items you would like to order and we can provide a shipping quote.
How long does delivery take?
Delivery times vary depending on location. We aim to deliver most orders between 5-7 working days, some orders may arrive sooner.
ClevaFoam®
What is ClevaFoam® made of?
ClevaFoam®is made from low resilience polyurethane foam.
Is ClevaFoam® the same as memory foam?
No, they share many features but have one great difference, namely the cell structure. Standard or normal memory foam is usually a closed cell structure which makes it heavy, dense, with reduced airflow causing it to retain and build-up of heat. ClevaFoam® is made with an open cell structure thereby making it lighter, more breathable, with reduced heat retention.
What age is ClevaFoam® suitable from and to?
ClevaFoam® products can be used from birth, with the upper age limit depending on the product ClevaFoam® is used in. For example, the ClevaFoam® Baby Pillow can be used from birth but the Toddler Pillow is not recommended before 12 months.
Is ClevaFoam® washable and if so, how?
Hand wash using a mild detergent, allow to air dry on a flat surface.
Is ClevaFoam® breathable?
Yes, because of the manufacturing process and the open cell structure ClevaFoam® is breathable.
Is the cover washable?
Absolutely! The cover is like any other pillow case and can be hand washed according to the instructions on the care label.
What material is the cover?
This varies by product, see product information for details.
Are all ClevaFoam® products lined?
Yes, all products have a lining. Depending on the product, some are waterproof and some have structure covers.
ClevaPure™ Air Purifier
How effective is the ClevaPure™ Air Purifier at removing airborne particles?
The ClevaPure uses a medical-grade HEPA H13 filter (with added carbon) that traps and destroys 99.95% of airborne particles of 0.3 microns or larger. That includes allergens, bacteria, viruses (including some variants such as Covid-19), pet dander, mould spores, pollen & smoke.
Is this air purifier safe for babies and young children?
Yes. It is ozone-free and non-ionising, so it does not produce harmful ozone. This design, plus whisper-quiet operation, makes it specially suitable for nurseries and young children.
What does "ozone-free" mean, and why is it important?
Ozone is a gas that can irritate lungs, eyes, and skin, especially in babies. An ozone-free purifier doesn’t generate ozone during air cleaning, which helps ensure the air remains safer and healthier.
How do I know when to replace the filter?
The unit has a filter replacement indicator (via an “eyes” icon that flashes) and also the app pushes a notification when it detects the filter needs replacing. The recommendation is every ~6 months or after ~2,200 hours of use.
Does this purifier adjust automatically according to air quality?
Yes. It has a smart dust sensor that continuously monitors your indoor air. In auto mode, the fan speed adjusts in real time based on whether the air quality is Good, Moderate or Poor.
Is this product noisy? Will it disturb my baby’s sleep?
The purifier is designed to be whisper-quiet, with sound levels in the range of about 30-55 dB depending on fan speed. On lower settings it’s very quiet, ideal for night-time use.
How long can I use it continuously, and what timer options are there?
You can set the purifier to run for 2, 4, or 8 hours with a timer. It also operates continuously if needed.
Does the air purifier work with smart home systems?
Yes. You can manually control it via its touch controls, or use the Smart Life App. It’s also compatible with Amazon Alexa & Google Home so you can integrate it into your smart home routines.
What size room is it suitable for?
It is best suited to small to medium rooms, such as nurseries or bedrooms. It purifies efficiently in those spaces and maintains clean air when used appropriately.
ClevaPure™ Himalayan Salt Lamp
What are the main functions of the ClevaPure Salt Lamp & Humidifier?
This product is a 3-in-1 device, it acts as a humidifier (cool mist), a warm nightlight, and an aromatherapy diffuser. Together these functions help soothe cold symptoms, ease congestion, and create a calming sleep environment.
How does the lamp benefit my baby’s room or sleep?
The genuine Himalayan salt crystals cast a warm amber glow that’s “melatonin-friendly” to help cue sleep. The humidifier helps reduce dry skin, sore throats, and nasal congestion by adding moisture to the air.
What are the power, water, and room size specs?
- Water capacity: 200 ml
- Operates on universal plug 110-240V
- Suitable for rooms up to ~20 m²
How long can I use it continuously / intermittently?
On continuous mode, the humidifier can run up to 6 hours; on intermittent mode, up to 12 hours. It also has an auto-stop feature when the water runs out.
Does the lamp come with spare parts?
Yes. It includes spare Himalayan salt rocks and a spare bulb.
Are there multiple settings for light and mist?
Yes. The product has three adjustable settings for both light (brightness) and mist levels so you can choose what’s best (e.g. lower levels for night-time).
Can I use essential oils with the ClevaPure Himalayan Salt Lamp?
Absolutely. You can turn it into an aromatherapy diffuser by adding a few drops of baby-safe essential oils to the water. Lavender, chamomile, orange and bergamot are recommended.
Is the lamp quiet and safe for babies?
Yes. It’s whisper-quiet, with no filters to replace. Also, it has safety features like auto-stop when water is empty. Just ensure it’s placed on a stable surface and out of reach of children.
How do I maintain my salt lamp?
Use fresh cool water each time. Clean the water reservoir every few days to avoid buildup. If salt rocks become damp, regular use helps evaporate moisture. Avoid strong chemicals; wipe gently.